Studio & Membership Policies
- What is your automatic renewal policy?
- What is your waitlist policy?
- How does the 8X/12X membership work?
- Can I cancel my class?
- What happens if I show up late to class?
- Can late cancel/no-show fees be reversed?
- How do I update my card on file?
- I would like to upgrade my membership or purchase a prepaid membership.
- My passes are missing from the Mindbody app. What do I do?
- Can I downgrade my membership?
- What is the benefit of a prepaid membership?
- What happens when my prepaid membership expires?
- I already have a prepaid membership and would like to purchase another. How should I do that?
- Do you allow account freezes?
- I will be traveling and need to freeze my monthly membership. Can I still drop in for classes while I'm frozen?
- Do you allow clients with a current injury to take class?
- I'm having trouble booking and Mindbody is prompting me to purchase a single class or other pricing option.
- I accidentally purchased a single class or additional class to book a class beyond my billing date. Can that be returned?
- Can I transfer or refund a membership/package?